Privacy Policy

Last Updated: 1 April 2026

This Privacy Policy explains how InnerV collects, uses, stores, and protects your personal information.

1. Introduction

InnerV is committed to protecting your personal information and your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect and process the following personal information:

  • Name and surname
  • Email address
  • Phone number
  • Company or role, where provided
  • Any details you submit through forms or enquiries
  • Appointment and booking information submitted through Google Calendar scheduling
  • Usage data such as browser type, pages visited, time spent on pages, and referral sources

3. How We Use Your Information

We use your information to respond to enquiries, schedule consultations, manage services, improve our website, analyse usage trends, and comply with legal obligations.

We do not use your information for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA), based on consent, contractual necessity, legitimate interests, and legal obligations.

5. Third-Party Services

We may use third-party tools and service providers to operate our website and services, including:

  • Contact Form 7 for website enquiries
  • Google Calendar Appointment Scheduling for bookings
  • Google Analytics (GA4) for website analytics

These service providers may process data in accordance with their own privacy policies.

6. Cookies and Tracking

We may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance user experience.

You can manage or disable cookies in your browser settings.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers, professional advisors, or authorities where required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes set out in this Privacy Policy or to comply with legal, regulatory, or record-keeping requirements.

9. Data Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may request access to your personal information, ask for corrections, object to certain processing, or request deletion where appropriate.

11. International Transfers

Some third-party service providers, including Google, may process data outside South Africa. By using this website, you acknowledge that such cross-border processing may occur where applicable.

12. Third-Party Links

This website may contain links to external websites. InnerV is not responsible for the privacy practices, content, or policies of third-party sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and will take effect once published.

14. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: valeska@innerv.co.za

Website: https://innerv.co.za/